Privacy statement

We ask you for information in a few places on this website. It goes without saying we are very careful with the data you provide us. The information is recorded in a file, or several files, that complies with the GDPR (General Data Protection Regulation).

Introduction

Queens Products B.V. (hereinafter referred to as: ‘we’) processes the personal data of its customers, potential customers and other contact persons. We do this to help our existing and prospective customers as best we can, and to achieve our objectives. In this privacy policy, we explain why and how we process your personal data.

We do not employ a data protection officer. Should you have questions about privacy, we will gladly help you. Please contact us via our contact form or by calling +31 (0)315270115. Our consumer service will try to help you as best they can.

We are Queens Products

Queens Products is an international player in the world of freshly frozen products. This is what we believe in. Our many years of experience are demonstrated today in a transparent production chain and open communication with the consumer and client. Our ambition is to enrich the daily meals of consumers around the world. Not only with our accessible, high-quality foods, but also by inspiring the consumer with delicious recipes. Our products are easy to prepare and attractively priced. Get to know more about us!

We are based at Aaltenseweg 63, 7051 CN in Varsseveld.

Which personal data may we process?

We may process the following personal data (in most cases it would only be one of the following):

First name and surname
Address
Town/city
Telephone number
Gender
Date of birth
E-mail address/opt in
Occupation
Participation details (of activations and apps via the website or social media)
Lifestyle characteristics, for instance, family composition, housing situation, interests, demographic attributes
Data related to transactions/purchase history/payments of refunds, among other things
Data obtained from social profiles, for instance, Facebook
IP address, cookie ID, surfing behaviour
Derived financial data (income category, house ownership, car ownership)

Purposes

The data we may collect is used for the following purposes:

to contact you or if you contact us, for instance, by telephone, via our contact form or via e-mail
to be able to reimburse costs
to send you (personalised) newsletters
for statistical purposes
for the development of products and services and market research
data from people who participate in promotions and competitions is used to carry out the promotion, to announce the prize winner(s), and to measure the response rate to our promotions
to optimise and improve (online) customer experience

Data will not be disclosed to third parties without your permission for a purpose other than the purpose for which you provided the data. Our employees have a duty to respect the confidentiality of your data. You can withdraw your permission for the newsletter at any time by using the unsubscribe link in the e-mail message sent to you.

Cookies

Cookies are files that your browser stores on your computer. Queens Products may use these cookies to recognise you when you next visit the website. Cookies make it possible for us to gather information about the use of our services, and to improve and adapt these services to suit the requirements of our visitors. Our cookies provide information about personal identification. You can set your browser so that you do not receive cookies. You may then not be able to use this website to your full advantage. You can also delete your cookies yourself via your browser.

Below is a list of the most commonly used browsers and a link to instructions on how you can delete your cookies in that browser:

Data subjects’ rights

There are several rights under the GDPR that apply to everyone. We do our best to ensure that we comply with these rights. To exercise your rights you can contact us using our contact form with reference to ‘Rights of data subjects’.

Information and inspection: it goes without saying that you can see which of your personal data we process. So we would also like to tell you more about how and why we process this data.
Rectification: do you suspect that the data that we have about you is incorrect? Let us know, then we will adjust it.
Right to be forgotten: you can delete the personal data we have about you. It may be that we still have to process this data for other purposes, for instance, administration or deduplication.
Restriction: do you suspect that we have processed your personal data unlawfully or incorrectly? Then you can also limit that processing.
Objections: you can lodge an objection against the processing of your personal data. Does it concern marketing? Then we will end the processing as quickly as possible.
Data portability: this is a new right under the GDPR that involves transferring your personal data. If you would like to exercise this right, please contact us.

In addition to this you can also:

Withdraw permission: for example, for sending you e-mails. If you wish to withdraw permission for another kind of processing, please get in touch with us.
Submit a complaint to the Dutch Data Protection Authority: do you think that we are not acting in accordance with privacy legislation? Then please get in touch with us. You can submit a complaint or pass on a tip about this to the Dutch Data Protection Authority via this page.

Retention periods

We do not keep personal data for longer than is necessary. If we process personal data for our customers, we always reach agreements that we record in a data processing agreement.

Processing principles

We process some data for the performance of a legal duty, some for the implementation of an agreement and most data for promoting the legitimate interests of Queens Products, i.e. to implement our objectives. If you want to know more about our considerations when promoting our legitimate interests, then you know how to reach us. Finally, we process some data with your permission. This mainly concerns newsletter opt-ins.

Varsseveld, 29 May 2018.